Refund policy

Return and Refund Policy

If you need to request a return, refund, or replacement, please contact us using the information below. Please include your order number and the item(s) in question.

Returns

We accept return requests within 30 days of purchase. Products must be in acceptable condition and may be subject to review before approval.

Due to the nature of certain products, some items may not be eligible for return once opened. If you have any questions before purchasing, please contact us.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please notify us within 48 hours of delivery. If the outer packaging appears severely damaged, you may refuse delivery and contact us immediately.

Refunds

Once your return or claim is approved, refunds will be issued to your original method of payment. Please allow 2–10 business days for the refund to appear, depending on your financial institution.

Shipping Costs

Return shipping may be covered or reviewed on a case-by-case basis depending on the reason for the return.

Distributor / Bulk Orders

For reseller or distributor orders, please refer to your specific agreement for return terms.

Contact Information

EMRO USA, Inc.
2440 N Coyote Dr, Ste 126
Tucson, AZ 85745
orders@emrousa.com
866-773-6768